If you are returning an item within seven days of receiving your order, we will process the refund, but please contact us first and inform us of a return. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. Please return the products to us within 21 days of your refund request.
Along with your seven day cancellation rights, you have 28 days from the date of receipt to let us know that you wish to return an item. We will not be able to pay for the postage costs incurred when returning items in these circumstances. Please ensure that the products are in a condition that can be resold. When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. Please retain your proof of purchase. It is your responsibility to pay the postage costs for any items returned to us. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.
If an item is faulty please contact us first before you send it back to us. We will, depending on the issue, process a refund or despatch a replacement. We will always reimburse the postage costs when replacing faulty items once the fault has been established.